Terms of Use & License

These Terms govern your use of the Closer Coach iOS app and the closer-coach.com website (together, the "Service"), operated by Emouna LLC, a Florida (United States) limited liability company ("Emouna", "we", "us"). By using the Service you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service.

1. Eligibility

You must be 18 or older and able to form a binding contract to use the Service. If you use it on behalf of an organization, you represent that you're authorized to bind that organization.

2. Recording responsibly (your responsibility)

Call-recording laws vary by jurisdiction, and many require the consent of every party on the call. You are solely responsible for recording calls lawfully, obtaining any required consent, and complying with your employer's and customers' policies. Closer Coach shows a consent reminder before recording, but the responsibility is entirely yours. You may also simply import calls you already have the right to use. You must not upload content that is unlawful or that you don't have the rights to.

3. License to use the app (EULA)

Subject to these Terms, Emouna grants you a limited, personal, non-exclusive, non-transferable, revocable license to download and use one copy of the Closer Coach app on Apple devices that you own or control, for your personal, non-commercial-resale use. You may not copy, modify, reverse-engineer, resell, sublicense, or create derivative works of the app, or use it to build a competing product. The app and all intellectual property in it remain owned by Emouna and its licensors. This license is the end-user license agreement ("EULA") for the app.

4. Apple App Store — required terms

These Terms are between you and Emouna only, not with Apple. You acknowledge that:

• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are Emouna's responsibility.
• Emouna, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your use of it, including product-liability, legal-compliance, and consumer-protection claims, and any claim that the app infringes intellectual-property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist-supporting," and that you are not on any U.S. Government prohibited-parties list.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce them against you.

5. Subscriptions, trials & auto-renewal

Closer Coach offers a free tier and an optional auto-renewing Premium subscription. Prices are always shown from the App Store at the point of purchase. Payment is charged to your Apple account at confirmation. Subscriptions renew automatically for the same period unless auto-renew is turned off at least 24 hours before the current period ends; your account is charged for renewal within 24 hours before the period ends. You can manage or cancel in your App Store account settings. Refunds, where offered, are handled by Apple under the App Store terms.

6. Coaching is guidance, not a guarantee

Scores, plans, drills, and coaching are generated by AI from your call transcripts and inputs and may be imperfect or wrong. Use your own judgment. Your Close Score and Closer Level are personal progress indicators, not certifications, and not predictions of outcomes. The Service is not a substitute for professional, legal, or financial advice.

7. Your content

You keep ownership of your calls, transcripts, and inputs. You grant Emouna a limited license to process the transcript text and your inputs solely to provide and improve the Service, as described in the Privacy Policy. You are responsible for your content and for having the rights to it.

8. Acceptable use

• Use the Service only for lawful purposes and only with calls you're permitted to record or import.
• Don't attempt to disrupt, reverse-engineer, scrape, or abuse the Service or its AI features, or exceed rate limits.
• Don't use the Service to harass, defraud, or violate anyone's rights.

9. Warranties & disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

10. Limitation of liability

To the fullest extent permitted by law, Emouna will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, or data, arising from or related to the Service, even if advised of the possibility. Emouna's total aggregate liability is limited to the greater of the amounts you paid for the Service in the 12 months before the claim, or fifty U.S. dollars (US$50).

11. Indemnification

You agree to indemnify and hold Emouna harmless from claims, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your content, your recording of calls, or your breach of these Terms.

12. Suspension & termination

You may stop using the Service at any time and delete your account. We may suspend or terminate access if you breach these Terms or to protect the Service or others. Sections that by their nature should survive (ownership, disclaimers, liability, indemnity, governing law) survive termination.

13. Governing law & disputes

These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-laws rules. The exclusive venue for any permitted proceeding is the state or federal courts located in Florida, and you consent to their jurisdiction, except where prohibited by your local law.

14. Changes & contact

We may update these Terms; we'll post changes here and update the date above. Continued use after changes means you accept them.

Emouna LLC
Email: jack@emouna.com.mx
Web: emouna.com.mx