Privacy Policy
Closer Coach is operated by Emouna LLC, a Florida (United States) limited liability company ("Emouna", "we", "us", "our"). This policy explains what the Closer Coach iOS app and the closer-coach.com website collect, why, and the choices you have. Plain language, no dark patterns.
The short version: your call audio is transcribed on your iPhone and never leaves the device. We only ever work with the transcript text needed to coach you, we never sell your data, and you can export or delete your data at any time.
1. Information we collect
You give us
- Call transcripts — text produced on your device from calls you record or import (see §3). Only the text, never the audio.
- Coaching inputs — your answers in the daily check-in and coach chat, your onboarding profile (role, what you sell, your goal), and pre-call brief details you type.
- Waitlist email — if you join the waitlist on this website.
Collected automatically
- Minimal product analytics — which features are used and errors, to fix problems. These events never contain your call content, transcripts, or coaching messages.
- Subscription status — if you subscribe to Premium, Apple tells us your entitlement/renewal status (never your payment details).
2. What we do not collect or do
- We do not sell or rent your personal data. Ever.
- We do not upload your call audio — it stays on your device.
- We do not use advertising networks or third-party ad trackers, and the app does not track you across other apps or websites.
- We do not store your payment card details — Apple handles all payments.
3. On-device processing (your call audio stays on your phone)
When you record or import a call, transcription runs on your iPhone using Apple's on-device speech recognition. The audio file is stored locally on your device and is never uploaded to us or anyone else. The coaching pep-talk you hear is also synthesized on-device. You can delete recordings and transcripts from the app at any time.
4. How we use information
- To coach you — we send the transcript text and a compact summary of your progress (skill scores and coaching notes) to our backend, which uses a third-party AI provider (OpenAI) to generate the analysis, daily plan, and chat responses.
- To operate the app — sync your entitlement, keep the service running, and fix bugs.
- To communicate — respond to support requests and, if you joined the waitlist, tell you about launch.
- To comply — meet legal obligations and enforce our Terms.
Where required (EEA/UK), our legal bases are performance of a contract (providing the app), your consent (waitlist, optional features), and our legitimate interests (securing and improving the service).
5. AI systems and your data
The AI analysis and coaching are produced by our backend calling OpenAI's API. We instruct the provider not to retain your content for model training where that option is available, and we send the minimum needed — transcript text and a small profile summary, never your name, contacts, or raw audio. Closer Coach gives sales-performance coaching only; it is not professional, legal, financial, or medical advice.
6. How we disclose information
- Service providers — infrastructure (Supabase), the AI provider (OpenAI), and Apple (payments, delivery), acting on our behalf under contract.
- Legal — if required by law or to protect rights, safety, and the integrity of the service.
- Business transfer — if the business is acquired, data may transfer as part of that transaction, subject to this policy.
7. Data retention
Recordings and transcripts live on your device and remain until you delete them or remove the app. Account and coaching data we hold is kept only while your account is active; when you delete your account we delete your data from our systems (routine backups roll off on their normal cycle). Waitlist emails are kept until you ask us to remove them.
8. Your rights
Depending on where you live (including the EEA, UK, California, and Mexico), you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. We honor these regardless of region. To exercise them, email jack@emouna.com.mx; we respond within 30 days. You won't be discriminated against for exercising your rights.
9. App accounts, permissions & deletion
- Permissions — the app asks for the microphone (only when you record) and speech recognition (to transcribe on-device). You control these in iOS Settings.
- Export — request a copy of your personal data at jack@emouna.com.mx.
- Delete your account & data — email jack@emouna.com.mx (or use in-app account deletion when available) and we will permanently delete your account and associated data. See our Support page for the current steps.
10. Children's privacy
Closer Coach is intended for people 18 and older and is not directed to children. We do not knowingly collect data from anyone under 13.
11. Security & international transfers
We use encryption in transit, access controls, and provider-side safeguards to protect your data. No system is perfectly secure, but we work to protect it and will notify you and regulators of a material breach as required by law. Because our providers operate in the United States, data may be processed there under appropriate safeguards (e.g. Standard Contractual Clauses).
12. Changes & contact
We'll post changes here and update the date above; material changes will be highlighted in the app. Questions about privacy?
Emouna LLC
Email: jack@emouna.com.mx
Web: emouna.com.mx