Support
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Frequently asked
Is my call audio private?+
Yes. Transcription runs entirely on your iPhone using Apple's on-device speech recognition — your call audio never leaves the device. Only the transcript text is used to generate coaching, and the coaching pep-talk is synthesized on-device too. See our Privacy Policy.
Can I record my sales calls legally?+
Recording laws vary by region, and many require every party's consent. You're responsible for recording lawfully and getting any required consent. Closer Coach shows a consent reminder before recording — and you can always import calls you already have the right to use.
How do I manage or cancel my subscription?+
- Open the Settings app on your iPhone.
- Tap your name → Subscriptions.
- Select Closer Coach and choose to change or cancel.
Subscriptions are billed and managed by Apple. Refunds, where offered, are handled by Apple via reportaproblem.apple.com.
How do I export or delete my data?+
- On-device data — delete recordings and transcripts from within the app anytime; they live on your phone.
- Export — email jack@emouna.com.mx and we'll send a copy of your personal data.
- Delete your account & all data — use in-app account deletion where available, or email jack@emouna.com.mx from your account email and we'll permanently delete your account and associated data.
Which devices does it work on?+
iPhone on iOS 18 or later. On-device transcription requires a device that supports Apple's on-device speech recognition.
The transcription isn't accurate — what can I do?+
On-device transcription works best on clear audio. Record in a quieter environment, hold the phone closer, or import a higher-quality recording. We're continually improving accuracy, including a higher-fidelity engine in a future update.